Indispensable Book:

Build and Lead A Company Customers Can’t Live Without

Indispensable Book

The Indispensable book has been decades in the making. As his management consulting practice enters its fourth decade, Jim Kerr has had the occasion to reflect back on the many terrific engagements that he has led with some of the largest, most successful enterprises in the world. It is through his work with clients including General Dynamics, The Home Depot and JP Morgan Chase that has afforded him the unique opportunity to develop and fine-tune winning business strategies for the best companies on the planet. The result, captured in this book, is his formula for what it takes to become Indispensable.

Indispensable: Build and Lead A Company Customers Can’t Live Without (Humanix, February 2021) provides dozens of examples from industry-leading companies like Amazon, BMW and Apple to reinforce its key points. Each chapter helps you to learn how visionary business leaders like Jeff Bezos, Elon Musk and Jamie Dimon are already applying these ideas in today’s business world.

All of this will help you to gain valuable perspective and insight on what it takes to bring your company to the next level of performance. This book will help you to build an Indispensable business – one your customers can’t live without.

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This is an opportunity to learn from visionary business leaders including Jeff Bezos, Elon Musk and Jamie Dimon…

– Jim Kerr
Marshall Goldsmith

Marshall Goldsmith says:

In his latest book, Indispensable, Jim Kerr provides a leadership philosophy that is compelling and instructive. He presents a way to combine the essential elements required to build a business that customers can’t live without. Read this book, apply its concepts, and see how your business transforms.

Marshall Goldsmith, Thinkers 50 #1 Executive Coach and only two-time #1 Leadership Thinker in the world


Nadia Bilchik

Nadia Bilchik says:

Indispensable could not come at a better time. This is a must read for every organization who is looking to survive and thrive in an uncertain world. Jim has created a roadmap to ensure that you understand what truly  drives your business in a way that is both accessible and immediately actionable.”

—  Nadia Bilchik, Fmr. CNN Editorial Producer and President Greater Impact Communication.



Harry Kraemer - Former Chairman Baxter International

Harry Kraemer Jr. says:

Anyone familiar with Jim Kerr’s previous books knows that he has a knack for demystifying complex business ideas. He has done it again with Indispensable. Follow the agenda offered here and make your business indispensable.”

Harry M. Jansen Kraemer, Fmr. Chairman & CEO, Baxter International and Clinical Professor of Leadership, Northwestern University, Kellogg School of Management


Indispensable book endorsement by John Baldoni

John Baldoni says:

“All of us like to think our businesses are indispensable. Few of them truly are. James Kerr’s new book, Indispensable, provides insights that demonstrate what it truly means to be an indispensable enterprise… Packed with real-life examples culled from Kerr’s research and consulting practice. The result is a book that will make you and your business indispensable.”

John Baldoni, internationally recognized executive coach and leadership educator and the author of 14 books, including GRACE: A Leader’s Guide to a Better Us.


Indispensable Book endorsement by Skip Prichard

Skip Prichard says:

“James M. Kerr’s new book, Indispensable,  will catapult your organization from irrelevant to Indispensable. By following the roadmap Jim provides, you will develop the systems, people, and culture that will deliver sustainable success in the midst of increasing competition.” — Skip Prichard, CEO, OCLC, Inc., WSJ Bestselling Author of The Book of Mistakes: 9 Secrets to Creating a Successful Future

Indispensable book endorsement by Don Peppers

Don Peppers says:

“The straightforward, common-sense principles in Jim Kerr’s book Indispensable are exactly what you need for building a durable business in today’s world of connected and empowered customers, easily disengaged workers, and accelerating technological change. If you’re trying to ensure your own company’s success in the 21st Century, then you should consider Indispensable to be, well, indispensable.”Don Peppers, Co-Author of Extreme Trust: Honesty of a Competitive Advantage, Speaker, and CX Expert

Indispensable book endorsement by Peter Economy

Peter Economy says:

“In Indispensable, leadership expert James Kerr provides readers with a simple, yet highly effective blueprint for transforming any business — taking it from great to astounding. With this book as your guide, your business can become truly indispensable and gain the tremendous benefits that result.”Peter Economy, The Leadership Guy,

We Celebrated the Release with a Launch Party on February 18th


Click here to see what happened:



Virtual Book Launch Party Announcement

Build and Lead A Company Customers Can’t Live Without

Indispensable Book

Indispensability requires the “right” stuff and the book covers it all!


The "Right" Leadership


The "Right" Vision


The "Right" Culture


The "Right" People


The "Right" Empowerment and Trust


The "Right" Change Management Framework


The Need to "Keep It Real"

Learn How…

The Indispensable Book Shows You The Way…


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