Ideas That Advance Thinking

Indispensable Consulting founder, Jim Kerr, has made thought leadership a differentiator.

Our work has been featured in all of these leading media outlets

Jim Kerr

Books

Jim Kerr,  founder of Indispensable Consulting, 6X business book author. Here are the 3 most recent titles. You can order them on Amazon:

Additional titles available through my Amazon Author Page.

Our Client’s F.A.Q. About How To Become An Indispensable Business

Clients of Indispensable Consulting often brainstorm and discuss emerging ideas with our founder, Jim Kerr. Lately, executives have become interested in learning how to become even more indispensable to their customers. Here are the questions that they most frequently ask and Jim’s responses to them.

Creating an Indispensable Business is a massive challenge for most leaders. How do we get it right?

If you truly commit to becoming indispensable to your customer you will find the right ways to align vision, culture and organizational design and establish the balance needed to flourish well into the future.

How do you become indispensable?

There’s certainly no simple formula to follow. However, there are five things we, at Indispensable Consulting, suggest that a leadership team insist upon, including:

  • putting the client first,
  • anticipating and solving problems before they become out of hand,
  • providing honest feedback to your people and all of your stakeholders including customers,
  • keeping all promises (stated and implied), and
  • delivering more than was promised.

If you sculpt an organization out of cloth that is made from these five things, you will have built a company that is fully aligned and right-sized, one that will can withstand any challenge and stand the test of time.

What is the best way to approach rethinking outdated ways of working to drive an indispensable culture?

Agility is about adaptability. If you want to respond quickly, you have to adjust and adapt. There are four elements of adaptability that we promote at Indispensable Consulting when discussing agility with our clients.

The first is Leadership Adaptability. Your leadership must understand the company’s strengths and weaknesses, knowing how it stacks-up against its competition in regard to its offerings, price and service delivery.

Team Adaptability is next. It’s here that staff must become comfortable in embracing new ways of thinking and doing.

The third element is Change Adaptability. Change adaptability is about culture. You need one that embraces complexity and is comfortable in continuously exploring new ways to get things done.

The need to train line management to maintain its composure in times of uncertainty and respond well under pressure comprises the fourth dimension of adaptability needed to become more agile. I call that Delivery Adaptability.

Interestingly, all four are centered on people and their preferred modes of thinking and behaving. If you want to be more agile, it starts with everyone working on being more adaptable. Once that’s established we can focus on untangling the way work is performed.

Research suggests that “The Big Resignation” is all  about staffer dissatisfaction with their employer.

What’s a quick way for leaders to gauge their people’s satisfaction with their organizaions?

You can always ask your people!

Here are 5 straight-forward yes or no questions:

  1. Are you delighted to work here?
  2. Are you inspired to do your best for the Company?
  3. Do you ever think about working anywhere else?
  4. Do you consider that this Company is the best place for you to work?
  5. Would you recommend the Company to a friend who’s looking for a job?

Scoring the results from this type of casual staff survey will speak volumes – Lots of agreement, and all is fine, continue doing what you’re doing; lots of divergence, you’ve got a problem, and it’s time for some changes.

On the flip-side, if you don’t change things and get the “right” people and unequivocally engage them, there’s no way you’re ever going to become indispensable.

 

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What Ideas Would You Like To Explore?

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