Interview (Conversation Between Two Old Friends)

Grace Under Pressure Podcast

With host John Baldoni.

Grace Under Pressure Podcast host John Baldoni’s leadership and coaching work centers on how leaders can use their authority, communications and presence to build trust and drive results. By focusing on the concept of personal leadership which he defines as moving from the I can to the I will, John shows how leaders can guide and inspire their people through every phase of the leadership cycle, from character and vision through planning, coaching, motivation and supervision.

We discuss how indispensable companies need to do to become more connected to their stakeholders, including employees and customers.

Key takeaways include:

  • There’s a framework that can be followed to build a company that customers can’t live without.
  • Culture is about behavior it can, and should, be designed in a deliberate way that enables staffers to bring their best to work everyday.


By the way, my 6th book: Indispensable: Build and Lead A Company Customers Can’t Live Without (Humanix, February 2021) is available for pre-order. It provides dozens of examples from industry-leading companies like Amazon, BMW and Apple to reinforce its key points. Each chapter helps you to learn how visionary business leaders like Jeff Bezos, Elon Musk and Jamie Dimon are already applying these ideas in today’s business world.