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Indispensable – The Audio Book Summary

Indispensable – The Audio Book Summary

by Jim Kerr | May 24, 2023 | change management, coaching, Culture, Decency, Indispensable Book, indispensable consulting, Leadership

Attend the Webinar Can We Change? This is going to be indispensable! Join me and the fine folks at EBSCO Information Services on September 14 for a discussion on personal and professional growth and change. Attend this webinar and recognize that we all have the...

Book Me For Your Next Event

by Jim Kerr | Nov 2, 2022 | Culture, Decency, Hybrid Work, james m. kerr, Leadership, leadership development, Leadership Mindset, people strategy, Resilience, speaking, storytelling, strategy, vision

If you’re interested, these have been my more popular talks at corporate events this year: RESET YOUR CULTURE FOR THE NEXT-NORMAL WORLD TALK The next-normal workplace is characterized by open, diverse, agile, and networked organizations–one’s where staff...
Customer Care At Apple Is Lacking

Customer Care At Apple Is Lacking

by Jim Kerr | Jan 30, 2022 | Decency, james m. kerr, Jim Kerr, Leadership, strategy, vision

No Surprise! Apple’s Core Values Don’t Include Us – the Customer. Customer Service Suffers As A Result Core values are a company’s business principles, beliefs and philosophy. Apparently the customer does not matter at Apple because the customer and our needs are not...
Decency Counts

Decency Counts

by Jim Kerr | Jul 27, 2021 | coaching, Culture, Decency, Indispensable Book, james m. kerr, Jim Kerr, Leadership

In this episode of The Indispensable Conversation: Is there a place for decency in top leadership? Or, is it just about driving up stock prices and generating more revenue? Our guest is former CEO of Baxter International, Harry Kraemer, Jr. Harry Kraemer, Jr. retired...
Is Misinformation Toxic to Your Business

Is Misinformation Toxic to Your Business

by Jim Kerr | Jun 12, 2021 | communications, Culture, Decency, Indispensable Book, indispensable consulting, james m. kerr, Jim Kerr, Leadership

In this episode of The Indispensable Conversation: Is Misinformation Toxic? Our guest is media expert Dave Summers The misinformation effect refers to the tendency for post-event information to interfere with the memory of the original event. Researchers have shown...
Helping Organizations Thrive Podcast

Helping Organizations Thrive Podcast

by Jim Kerr | Mar 24, 2021 | coaching, Decency, Indispensable Book, Leadership, strategy, vision

This video recording of a recent interview with Host Julian Roberts Helping Organizations Thrive Podcast Reshaping the way work is done. We cover a lot of ground in this interview. Slated for just 20 minutes, host Julian Roberts decided to just keep going. We spent a...
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