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Customer Care At Apple Is Lacking

Customer Care At Apple Is Lacking

by Jim Kerr | Jan 30, 2022 | Decency, james m. kerr, Jim Kerr, Leadership, strategy, vision

No Surprise! Apple’s Core Values Don’t Include Us – the Customer. Customer Service Suffers As A Result Core values are a company’s business principles, beliefs and philosophy. Apparently the customer does not matter at Apple because the customer and our needs are not...
Decency Counts

Decency Counts

by Jim Kerr | Jul 27, 2021 | coaching, Culture, Decency, Indispensable Book, james m. kerr, Jim Kerr, Leadership

In this episode of The Indispensable Conversation: Is there a place for decency in top leadership? Or, is it just about driving up stock prices and generating more revenue? Our guest is former CEO of Baxter International, Harry Kraemer, Jr. Harry Kraemer, Jr. retired...
Is Misinformation Toxic to Your Business

Is Misinformation Toxic to Your Business

by Jim Kerr | Jun 12, 2021 | communications, Culture, Decency, Indispensable Book, indispensable consulting, james m. kerr, Jim Kerr, Leadership

In this episode of The Indispensable Conversation: Is Misinformation Toxic? Our guest is media expert Dave Summers The misinformation effect refers to the tendency for post-event information to interfere with the memory of the original event. Researchers have shown...
Helping Organizations Thrive Podcast

Helping Organizations Thrive Podcast

by Jim Kerr | Mar 24, 2021 | coaching, Decency, Indispensable Book, Leadership, strategy, vision

This video recording of a recent interview with Host Julian Roberts Helping Organizations Thrive Podcast Reshaping the way work is done. We cover a lot of ground in this interview. Slated for just 20 minutes, host Julian Roberts decided to just keep going. We spent a...
Common Decency Leads to Business Success

Common Decency Leads to Business Success

by Jim Kerr | Dec 16, 2020 | coaching, Decency, Indispensable Book, james m. kerr, Leadership

Installment 5: CEOWorld Article Series By James M. Kerr - Common Decency Leads to Success This, our final installment, of my Decency Series focuses on discussing why decency matters today and leads to business success. You can be an exceptional leader and act decently...
Our excuses are just lies

Our excuses are just lies

by Jim Kerr | Dec 9, 2020 | coaching, Decency, Indispensable Book, james m. kerr, Leadership

Installment 4: CEOWorld Article Series By James M. Kerr - Want To Be A Decent Leader? Stop Making Excuses. This, our 4th installment, of my Decency Series focuses on discussing why making excuses inhibits long-term business success. Excuses are things that we tell...
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